FAQs

Discounts / Ordering / Shipping

Q: Where can I buy BOLDIFY products?
A: BOLDIFY products are currently available online only, at our Direct Site and our Official Amazon Storefront. 


Q: Can I place my order over the phone?

A: For security reasons, we DO NOT take orders over the phone. You can place an order safely and securely online via our Direct Site or our Official Amazon Storefront. 
We are, however, always happy to resolve your questions or concerns regarding our products, promotions, or previously placed orders over the phone.


Q: Where do I apply a Coupon Code?
A: We strive for total transparency when it comes to pricing, so the "Discount" box is placed on the very first page of the Checkout process. That way, you can see a the total price of everything in your cart, minus any applied discount, BEFORE you go any further into the purchase process.
 
On Desktop: You'll find the Discount Box on the right-hand side of the screen, directly below the list of items in your Cart: 

Enter your Coupon Code, exactly as provided, then click "Apply"; adjusted pricing will appear under the box.

On Mobile: On the first Checkout Screen, click the tiny drop-down arrow shown to the right of "Show Order Summary" at the very top of the page:


The Discount Box appears in this section; enter your Coupon Code exactly as provided, then click "Apply" and ensure updated pricing below:

Q: The system won't apply my Coupon Code. Why?
A: Most importantly, you should know that Coupon Codes cannot be combined; if you have more than one code, please use the one that provides a bigger discount to ensure the best value.
Secondly, Discount Codes are set up with specific parameters to ensure use within the intended scope. For instance, all BOLDIFY Coupon Codes are strictly limited to one use, per account/household; if you try to use a Coupon Code a second time, the system will not allow you to do so. If you've received a Loyalty Coupon for being a returning customer, it's likely that particular code requires use by an account with an established order history; if you were to give the code to a friend who'd never ordered from us before, the system wouldn't allow for them to make use of it. 
If you have questions about a discount, please contact us, being sure to provide your name, the email address associated with your BOLDIFY cart/order history, and the Coupon Code in question, so that we can promptly and effectively assist.

Q: I applied a coupon, and now it's charging me for shipping. Why?
A: The $30 Free Shipping threshold pertains to the final item(s) cost, after any coupons are applied and before tax is assessed; therefore, if an applied coupon drops your Order Subtotal (pre-tax total) down below $30, the Free Shipping selection will no longer be available. 
Helpful Hint: If the coupon is saving you more than the shipping costs, then it's better to leave it applied; if not, remove the Coupon and reap the benefit of Free Shipping. If you'd like to both save with the coupon AND get Free Shipping, simply add something else to your cart to maximize savings!

Q: How long do orders placed on getboldify.com take to arrive?

A: Orders placed on our direct site are  usually shipped within 3-5 Business Days, and generally delivered within 7-10 Business Days. Please keep in mind, this is only an estimate; while orders generally arrive well ahead of schedule, there are rare times during which delivery may take longer than expected. 
Here are some guidelines and helpful hints: 
- Please allow at least 5 business days post-placement to inquire regarding the fulfillment of your order. Know that we're doing our best to get it on its way, and are generally able to do so within the quoted 3-5 Business Days.
- Package Tracking inquiries should be directed to the Carrier in question (UPS, USPS, FedEx, etc) for prompt resolution, unless
- The online Tracking Information hasn't been updated in at least 10 calendar days. In such cases, please reach out to BOLDIFY's dedicated Customer Care Team here so that we can file a claim with the carrier and get a replacement on its way to you. 


Q: Can I alter/cancel my order after I've placed it?
A: No, placed orders cannot be amended or canceled. In order to offer the most expedient fulfillment experience, orders are payment-captured immediately upon placement, and sent directly to the warehouse for fulfillment; once in the warehouse's queue for picking and packing, orders are not eligible for alteration/cancellation. Please be sure to double-check all the items/information for your order prior to submission, and understand that, once the order's been placed, you won't be eligible for a refund until it's been delivered. If you have any questions about our policy or a recent order, you can reach our Customer Care Team here.

Q: My order says it was “Delivered”, but I haven’t received it; what do I do?

A: For orders delivered within the last 5 Business Days, we would ask that you allow more time for carrier delivery; in some instances, there are timing/scanning discrepancies that can cause an order to be marked delivered before it’s actually dropped off.

If your order was marked as “Delivered” more than 5 Business Days ago, please reach out to us via email here so that we can identify and resolve the issue.


Q: Do you ship Internationally?

A: At this time, we’re only able to ship within the United States.


Q: What if I try a product and I don’t like it...is there any kind of Satisfaction Guarantee?
A: We stand fully behind all BOLDIFY products with our Satisfaction Guarantee. If you purchase a bottle of any BOLDIFY product and are not completely satisfied, simply send us an email here and let us know; we’ll issue a full refund of the purchase price within 1 Business Day! 
Please Note: The Satisfaction Guarantee applies only to the purchase of a single bottle of each product, with lifetime order and refund history taken into consideration. We reserve the right to decline requests for refund of more than 1 of the same item/color, and/or if a refund under the Guarantee has been previously issued for the item in question. Please use the link above to reach out to Customer Care with any questions you may have regarding this policy.
 

Free Bottle Promotion

Q: I got a Free Bottle Offer* with a recent purchase; how do I take advantage of that?
A: First and foremost, verify that you qualify per the applicable Terms and Conditions:

  1. Offer available to US/UK residents only.
  2. Limited to one free bottle of each product per Amazon account and household.
  3. You received a Free Bottle Offer insert in the product packaging and you purchased at full price on our Official Amazon US or Amazon UK Storefront. (In rare instances, we may need to fulfill non-Amazon orders from an Amazon Warehouse, in which case the offer is not valid.) 
  4. You’ve used the product for at least 5 full days.
  5. You agree to complete a survey regarding your experience on our Promotional Website.

Once you’ve confirmed that you qualify per the above, visit the appropriate Promotional Survey Site (linked below), and follow the prompts to complete and submit your request! 

Amazon US Participants and Amazon UK Participants

*This offer is not dependent on posting a public review, nor will doing so queue a Free Bottle to be shipped. Product rating assessed during the survey does not affect eligibility.


Q: How long will it take for my Free Bottle to arrive?

A: Free Bottle Requests are processed individually, and shipped for receipt within 7-10 Business Days of placement.


Q: I requested more than one Free Bottle, but only one arrived?
A: Free Bottles are processed and shipped individually, may be sent from different warehouses, and may arrive with different carriers/on different days.

Q: I requested my Free Bottle a while ago, but I still haven't received it?

A: If it's been more than 3 weeks since you submitted your request and you've not yet received your Free Bottle, please contact us here.


Q: I realized that I provided the wrong Shipping Address after I submitted my request...what can I do?
A: Email us immediately so that we can do our best to update your request before it's fulfilled.

Once it's picked, packed, and readied for shipment, we're unable to change anything; at that point, you'd need to work with the Carrier to have the package rerouted as needed - and any fees they choose to assess would be your responsibility.

Please Note: We reserve the right to deny a replacement promotional item that was shipped in accordance with the submitted request for which delivery failed due to no fault of our own. Please contact us promptly for assistance, and understand that the outcome will consider the circumstance and be determined on a case-by-case basis. Any exceptions to policy should be considered a one-time courtesy, and are not indicative of an assurance for a similar outcome in future instances.